Visitor’s Frequently Asked Questions:

What is GoodTimes Trading Post?

GoodTimes Trading Post is the perfect portal for long term travelers and foreign workers in China and Southeast Asia with the necessities every community needs. Here at the Trading Post, you will find an all English secure Marketplace where you can sell your unique products or go shopping for all those things you miss from back home. There is a FREE community supported event and entertainment listings page here and FREE classified pages for your garage, apartment, and yard sales for when you are relocating or just have some extra things you want to get rid of. New to GoodTimes Trading Post we have added a Jobs Board requested by our members to help keep all of us employed and productive in Eastern society. Trader Bob  and GoodTimes Trading Post really do make you feel right at home no matter where you are in the Sino-Asian region.

Welcome to GoodTimes Trading Post !

Why should I become a member of GoodTimes Trading Post?

There are 7 great reasons to use the GoodTimes community trading post. By creating an account you will become a member of Southeast Asia’s largest expat portal. At the trading post you will enjoy some pretty cool and unique benefits not found anywhere else.

  1. In the Marketplace you can enjoy the same connivance as the 1.5 billion Chinese do buying all your favorite imported foods and beverages you love and have it delivered directly to your door for only 5 RMB anywhere in China.
  2. Members get paid, that’s right, “paid” to browse through our site. Everyday a member is visiting GoodTimes Trading Post they earn a wallet credit that can be used towards almost any purchase at the GoodTimes Trading Post.
  3. Free access to our Premium Classifieds pages where you can list and find great deals on pre-owned or used items being sold by other Trading Post Members. Perfect for those of us who are relocating or want to declutter their home.
  4. Free access to local Community Events where you can post group activities, parties, or your organization’s events.
  5. Access to our jobs board where you can locate your dream job, or for you recruiters, you can freely post your job listings.
  6. Setup a FREE storefront to open your own online shop with direct access to our entire expat community to sell your unique goods or services to people just like you.
  7. Membership is FREE! Just a quick registration and your in.

To become a member of GoodTimes is quick and easy. Click the link below and register today:

CLICK HERE to Become a Member

Is there a minimum order amount on the GoodTimes Market Place ?

Nope ! Each seller at GoodTimes is an independent seller and they set there own prices.

Does GoodTimes Trading Post offer a quality warranty?

Absolutely! Our 30 Day Money back policy is one of the best in the Industry.Check it out from your member’s account page.

What's the GoodTimes Market Place Return & refund policy?

Check out the RETURN & REFUND POLICY HERE !

What is your Shipping Rates?

The “5 RMB ANYSHIP” program will get your order shipped anywhere in China. That’s a heck of a good deal exclusive only for our members.

How can I see a list of all the GoodTimes Shoppes?

All the shops are listed in the marketplace. CLICK HERE or any Marketplace link to see all the shoppes on the GoodTimes Trading Post…

Where can I find the list for ALL the items for sale in the GoodTimes Market Place??

To see the entire Category List for GoodTimes Trading Post CLICK HERE !

Can I post a Charity event at GoodTimes?

Absolutely and it’s FREE for all our Members ! All types of events are welcome at the GoodTimes Trading Post.

Click HERE TO ADD YOUR EVENTS

How do I post a job at GoodTimes ?

Sign up as a member and post as many jobs as you like. It’s that easy !

After signing up,

click HERE to ADD YOUR JOB POSTS  

How do I post a a personal item for sale in the GoodTimes Classifieds?

This is yet another FREE service for our guests and Members and there is no restriction to the amount of items you want to list.

If you are signed in,

CLICK HERE to LIST YOUR USED PERSONAL ITEMS FOR SALE 

Member’s Frequently Asked Questions:

I forgot my Password. How do I recover it?

To reset your password, follow the instructions in the page below:

Forgotten Password

How do I update my account information?

You can update all your account information from your member’s “My Account” Dashboard or Click this button …

How do I send an inquiry for more details about a product ?

Simply click on the product that you want to inquire more information, then click the ” Email a Question ” button to the right just under the product’s price.

How to contact a specific seller in your website?

Contacting a seller is easy at GoodTimes. Just click this button and select the appropriate seller you wish to contact.

Where can I find all my account's purchases?

Simply go to your member’s account page and select the ” My Purchase Orders “ menu.

How do I track my order?

Your account will send you email notifications for all of your shipment updates so you can keep track of where your order is. Alternatively you can also track your orders  status, and see the shipping details on your order page. Click the icon below or the one to the right to track your order.

How do I use My Wallet's credit balance ?

Membership has it’s Privileges:

This is one of our nifty little known member’s reward features. Click on ” My Wallet ” inside your Members account area to see your balance.

Every Purchase you make in the GoodTimes Trading Post Marketplace and/or Every day that you explore the GoodTimes website a small credit is added to your balance for you to apply to your next purchase.  ” Who Loves you Babe ? ”

This is also where your refunds and store credits can go if you choose to deposit them there.

Furthermore, you can Top Up your wallet with any of the approved payment methods in your area.

I am a foreigner living in China, what are my payment options to buy products ?

You are in luck! As a foreigner you can use your home country’s bank ATM or credit cards, Paypal, Google Pay, Samsung Pay, or your Chinese UnionPay bank cards. Currently you need a local Chinese friend to buy products with Wechat Pay & Ali-Pay but we are working on this problem.

I want to buy a product for someone else, how do I add the new shipping address ?

When you are ready to checkout just simply change the shipping address for the order you want to ship to your friend’s address. That’s it.

Can I buy for someone who is in China? I am currently located in another country....

Can do !

Customer & Visitors from almost anywhere in the world who are registered as members can place orders from the GoodTimes Marketplace.

Do you also ship products outside of Mainland China ?

Not Yet. But that is the next step in our plan.

I made a mistake. How do I cancel my Order?

Very Easy.  Simply go to your member’s account page and select the ” My Purchase Orders ” Menu, Then next to the order you want to cancel, Press the ” Cancel ” Button.

What is your Return & Refund policy for items that are damaged upon delivery?

It’s the best you will find anywhere. If your product arrives damaged or is not what you ordered. Take pictures of the damaged package and contact the original seller immediately. They will make all the arrangements to get your product replaced A.S.A.P. without ANY cost to you !

You can also navigate to your ” My Account ” area, Select the My purchase Orders menu, and click on the ” Support ” Action to the right of the order you need help with. Then fill out the Support ticket form and click submit. The original seller will respond as soon as possible.  If you do not hear from the seller within 24 hours. Click the Contact Seller button on the right side of your ” My Account ” area. When the Contact seller page loads Click on the Inquiry Button for the product’s original seller.

I am not satisfied with my order and I want to return it. How do I send it back?

We aim to make every customer very happy, but we understand that sometimes you just want your money back and if you are not satisfied within 30 days of your purchase we will do just that! Please contact the seller directly and view our hassle free return policy for instructions on how to get the quickest refund.

Where in my account can I apply for a refund ?

As with everything at the GoodTimes Trading Post this is also very easy to do.

Just go to your ” My Account ” member’s page, Select the ” My Purchase Orders “ menu, and locate any order within 30 Days you want refunded and click the ” Refund ” Action on the right of the order.

In addition, Contact the Seller(s) you bought the Item(s)  from directly and view our Hassle Free Return Policy for the quickest possible refund…

How do I check the status of my refund request ?

You can check the “Status” of any order on your ” My Purchase Orders ” menu or on the Order Details page of any order.

How safe is my credit card information in your website ?

Your credit card and other payment information is as safe as possible. The entire GoodTimes Trading post website is encrypted and all purchasing translation data is encrypted again (double protection) by the payment possessor you choose to use at the time of checkout.

How do I change my Payment Method?

To change or add a Payment method, go to your ” My Account ” area, click on the ” Approved Payment Methods ” menu.

You can delete a card listed, mark one as your default payment, or add a new cards information.

I want to sell products at GoodTimes, how do I upgrade my account?

Upgrading your account @ GoodTimes only takes a few minutes. Follow these 4 Easy Steps!

  1. Select ” New Seller Registration “from the website’s GoodTimes Marketplace menu, or from the website’s Main footer menu, or Click HERE to Applyto become a Vendor.
  2. Choose your preferred membership plan.
  3. Fill up the required information
  4. Confirm your email address

After signing up, wait for the Seller Administrator to review & approve your application. Once your account is approved, you will need to provide some documents (ID or Passport copy) to become a verified seller to your visitors.

contact seller
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Vendor’s Frequently Asked Questions:

I want to sell products at GoodTimes, how do I upgrade my account?

Upgrading your account @ GoodTimes only takes a few minutes. Follow these 4 Easy Steps!

  1. Select ” New Seller Registration “from the website’s GoodTimes Marketplace menu, or from the website’s Main footer menu, or Click HERE to Applyto become a Vendor.
  2. Choose your preferred membership plan.
  3. Fill up the required information
  4. Confirm your email address

After signing up, wait for the Seller Administrator to review & approve your application. Once your account is approved, you will need to provide some documents (ID or Passport copy) to become a verified seller to your visitors.

What does it cost to sell on the GoodTimes Trading Post ?

No Hidden fees!

You can get started with for FREE with the Standard Expat Seller’s Plan. That’s right, FREE.

GoodTimes Trading Post charges only an 8% fee for every sale on in the marketplace. The lowest in the industry. In addition, depending on the payment service used the payment gateway providers can charge the sellers an additional 3%.

How do I access my Vendor/Seller account ?

There are several ways to access the Seller/Vendor’s Dashboard once you become an approved seller.

  1. Form the GoodTimesTP site’s main menu’s ” My Account “, select ” Vendor Dashboard “.
  2. From the ” My Account ” member’s area and select ” Vendor Dashboard “.

How do I upgrade my Seller subscription plan ?

You can change or upgrade your Seller subscription plan at any time by logging in to the Seller / Vendor dashboard, then select the ” Settings ” menu. When the setting page loads Click the ” Membership ” button on the top right. When the Profile Manager page loads you will see your current subscription plan details. Scroll to the bottom of the screen and just below ” Additional Info ” you will see the link ” Change or upgrade your current membership plan >> “.

Click the link and your on your way.

What are the tools I need to manage my store ?

You will need a desktop or laptop computer, an internet connection, a valid e-mail address (yes, the world still needs e-mail), a Free Paypal business account, office & graphics software (Don’t freak, there are some pretty good free software packages out there), anti-virus software (we don’t want you to make us sick), and a I can do this attitude!

How do I set up my store logo and banner ?

Login to the site with your goodtimes account and go to the vendor dashboard on the My Account menu. Once you are in the Seller’s Dashboard, select the settings menu on the left, then on the ” Store ” sub menu you can upload your logos and more…

To prepare your store logo and banner, it must be unique and is significant to the kind of products you want to sell in the site. Here are the dimensions of the images:

  1. Logo= 500 x 500 px
  2. Banner= 1650 x 250 px
  3. Mobile Banner= 520 x 150px

What products can I sell in your website ?

A great place to answer this question is to review the GoodTimes Trading Post Marketplace Retailer Agreement in order to know exactly what is and is not allowed. Yeah, you should read it.

However, as a rule that can not be broken, if it is illegal in your country or the country you are shipping to, you are not allowed to sell it from the GoodTimes marketplace.

How many products can I sell in my store ?

As many as you like as long as they are within the limits of your shops subscription. See the GoodTimes Marketplace seller subscription plans for more details.

How to add a new product ?

From the Seller’s dashboard simply select the ” Products ” menu on the left, then click the ” Add New ” button on the top right of the products page.

What is the format of product images ?

You can use ( .jpg ) file images for the fastest load times for your products with 100 kilo-bit file max and 700 x 700 max dimensions.

Can I delete existing products in my store ?

Yes. This is done on the products page of the seller’s dashboard. Each product has a ” Delete ” action button on its right side.

Where to create a coupon code ?

Use the Coupons page in the Seller’s Dashboard to create your coupons for all your products.

How do I process an order ?

A Sale is made when a customer completes the successful payment for items at checkout.  The GoodTimes Trading Post automatically creates an order and notifies the Seller(s) via e-mail that a new order has been received.

The Seller then logs into their Seller’s dashboard, then selects ” Orders ” from the menu on the left. The new orders always appear at the top of the list. Verify the order and begin filling it as you normally would in your business and ship your goods within 48 hours.

How do I contact a customer about their order ?

Sellers / Vendors can add notes to customer orders and direct them to the customer and it will be posted on the order status pages.

How do I process a refund request ?

There are 2 ways order refunds are processed.

  1. The customer initiates the refund request – When the customer requests a refund a notice is sent to the Seller / Vendor and the site administrator. The Site administrator will contact the Seller to verify the details and reason for the customer request. The administrator will approve the request if there are no objections by the customer and the request was made within the 30 days Satisfaction guarantee period.

 

  1. The seller initiates the refund – From the Seller’s / Vendors Dashboard select the ” Orders ” menu on the left. Then click the Refund action button to the right of the order you want to refund. In the popup window select full refund or partial refund and fill in the remaining details. Then Click the ” Submit ” button.

Refunds are processed within 24 hours.

Where can I view my sales report ?

Sellers can view sales reports from their Vendor Dashboard, ” Reports ” menu.

Transaction by transaction data is recorded and viewed in the ” Ledger Book ” menu.

How do I check my invoices ?

There are a couple of ways and invoice types that can be viewed by Sellers.

  1. Customer Invoices – These are invoice sent to customers for products they have purchased from sellers.

You can go to the ” Orders ” menu inside the dashboard and select the “Store invoice” action button next to the order you are interested in viewing.

  1. Seller/Vendor invoices – These are invoices that the seller receives for the commissions paid to the GoodTimes Trading Post for each completed product sale in the GoodTimes Marketplace. These invoices can be viewed in the Seller’s Dashboard. Select the ” Payments ” menu on the left, then Click the ” Transactions ” button on the top right when the Payments page has displayed. When the transaction page has loaded select the invoice you want to view.

Alternatively, you can go to the ” Orders ” menu inside the dashboard and select the “commissions invoice” action button next to the order you are interested in viewing.

Is there a minimum amount to withdraw from my monthly earning ?

No. There is no minimum withdraw amount. However, Withdraws are held until the 30 days customer satisfaction period has passed after the order is completed.

How do I cancel my Vendor subscription ?

To cancel your Seller subscription plan at any time by logging in to the Seller / Vendor dashboard, then select the ” Settings ” menu. When the setting page loads Click the ” Membership ” button on the top right. When the Profile Manager page loads you will see your current subscription plan details. Scroll to the bottom of the screen and click the button ” Cancel my membership ” and confirm your choice.

WARNING THIS CANNOT BE UNDONE once you confirm the cancellation.